Returns and Exchanges
OCI guarantees all items for the useful life of the product.*
To send a return, please call our Customer Service department at: (405) 964-7200 or toll-free 1-800-522-3565. You will be provided instructions regarding how to ship your return or exchange item. Please provide the following information with the returned item:
- Do you want an exchange, a refund or a credit to a card originally charged, or some other action (describe)?
- Why is the item being returned, (wrong size, wrong color, wrong item, damaged, etc.)?
- To what name and address should we send the refund or exchange?
- Specify email address, fax number or telephone number in case there are questions.
Personalized or Custom Products: We will accept personalized or custom items for exchange or refund if the product is defective in workmanship or material or does not meet order specification.
Repairs or Replacement Parts: We will repair or replace major products (furniture, metal products, etc.) during their useful life on-site or at an OCI location if they are defective in materials or workmanship. If we must pick up the product for repair and return, we will provide a suitable temporary replacement item.
*See About Us -> Warranties