Warranties

Warranty terms:

At Oklahoma Correctional Industries, it is our sincere desire to earn our customers’ business by providing excellence in product quality and customer service. All products sold are guaranteed to be free of defect in material or workmanship upon delivery. If an OCI product is delivered with any defects in materials or workmanship, we will repair or replace the product with a comparable product or credit your account for the original purchase price but must be reported within 14 days of delivery. Warranties are only valid to the original purchaser of the product and a purchase receipt is required for all warranty claims. OCI cannot warranty any order errors made on behalf of the customer but we will make every effort possible to achieve an acceptable solution at a reasonable cost. Due to the nature of our expanded product catalog we have divided specific warranty terms per product.

They are:

Heritage, Miller, Eclipse, Statesman, Transitions: Lifetime warranty* on workmanship and guaranteed to be free of defect in material. Use/abuse and normal wear and tear are not covered.

Seating: All of our tasking/side chairs and lobby/lounge collections carry their own warranty terms. Information available upon request. Use/abuse and normal wear and tear are not covered to include using harsh chemicals used for upholstery cleaning that result in breakdown of the fabric.

Metal finishes: Outdoor powder coat finishes including high heat products and wet paint have a 90 day warranty against defects in paint adhesion only under normal use conditions. Extreme use or intentional misuse or negligence is not covered.

Parts, pieces, mechanisms and components utilized from outside sources will be subject to their own terms and conditions.

Customized orders from any of our product lines may only be returned for issues with workmanship, damage from delivery or not built to approved specifications.

Customer satisfaction is our number one goal.
For warranty assistance, please contact our customer service department at:

Oklahoma Correctional Industries
Customer Service Department
3402 Martin Luther King Ave.
Oklahoma City, OK 73111
Phone: (405) 964-7200
Toll Free: 1-800-522-3565
Email: OCI Customer Service
Web Site: www.ocisales.com