Warranties

Our Guarantee to You

At Oklahoma Correctional Industries, it is our sincere desire to earn our customers’ business by providing excellence in product quality and customer service. All products manufactured by Oklahoma Correctional Industries are backed by a limited Lifetime Guarantee* to the original purchaser (or owner) of the product. Products are guaranteed to be free of defect in material or workmanship. If an OCI product fails due to defects in materials or workmanship, we will repair or replace the product with a like product or credit your account for the original purchase price of the product

Customer Satisfaction is Our #1 Goal.

For product guarantee assistance, please contact:

Oklahoma Correctional Industries
Customer Service Department
3402 Martin Luther King Ave.
Oklahoma City, OK 73111
Phone: (405) 964-7200
Toll Free: 1-800-522-3565
Email: OCI Customer Service
Web Site: www.ocisales.com

 

**Restrictions and Limitations for Seating**

Pneumatic (gas) chair lift mechanisms are limited to a two-year guarantee. Damages on any product due to ordinary wear and tear, extreme use, intentional misuse or negligence are not covered. Errors in ordering on the part of the customer are not covered. However, OCI will make every effort to work with our customers to achieve an acceptable solution to any problem at a reasonable restocking fee. 

 

**Powder Coat**

Many of our powder coat finishes are warranted for 90 days against defects in paint adhesion only. (See our list of powder coat colors for information on which colors are covered by this warranty.)

On metal products such as smokers and grills, paint failures due to excessive heat from the fire source (for example, from using a smoker as a grill) voids any warranty on the surface coatings. Faded colors on any powder coated surface are not covered.

 

**CUSTOMIZED PRODUCTS CAN NOT BE RETURNED**