After you place your order, it is processed by our Customer Service Department and immediately forwarded to the appropriate factory for production and shipping scheduling. While we try to maintain adequate stock levels on standard products, lead times vary by factory and production demands. Anticipated delivery dates can be requested at the time your order is placed; however, please remember this is only an estimate. All orders are filled on a "first-in, first-out basis."
If you have the need to inquire about the status of an order, please call our Customer Service Department toll-free at 1-800-522-3565 or locally at 405-964-7200. We do request that all delivery inquiries be made to our Customer Service Department. This allows us to maintain a record of your inquiry and ensure that the promised delivery date is met, or you are notified if, for some unforeseen reason, it must be changed.
**ADDITIONAL CHARGES MAY APPLY TO ANY ORDERS DELIVERED ABOVE THE 1ST FLOOR**
***CHARGES WILL BE APPLIED TO ANY ORDER REQUIRING THE REMOVAL/DISPOSAL OF OLD OR UNWANTED FURNITURE. Please notify OCI if you will be in need of this service at the time you place your order.***